Our collections are designed and manufactured entirely in New Zealand.
Every one of our garments is pattern made and cut by hand in our workroom.
Our fabrics, trims & components are all sourced locally.
Our entire team and all contractors are Auckland-based.
Our collection can be viewed in our Herne Bay Atelier.
If you would like to view the collection in person or require a customised garment, please make an appointment with our Studio Manager, by contacting us at firstname.lastname@example.org. We would love to see you!
We produce reduced units of our range to ensure that our limited edition fabric is available for 'made to order' & customised garments.
With limited runs we may not always have stock available. Please register with us so we can keep you informed of restocks + planned new release style drops. We will not spam you with unwanted correspondence.
Made to order garments are constructed especially for you. Once purchased, your order is put into our quick turnaround production runs.
To order please click on the 'Order Now' button after selecting your size and fabric. Pay for your made to order garment at the check out.
For custom fit please make an appointment to visit our Auckland workroom studio. We aim to ship custom garments within 1-3 weeks of purchase. There is no additional charge for custom fit garments. We will inform you of the shipping date once your garment is in production.
If the new size you require isn't available or sold out, we can produce it for you as a quick turnaround 'made to order' garment.
Yes, all stock and pre-order items are eligible for a full refund per our regular return policy. Items should be returned in unworn condition with tags attached within 10 days of receiving your order. Original shipping charges are not refundable. Returns must be by tracked courier and at the senders expense.
Made to order garments can only be returned if they have not been customised to your requirements.
Each season we drop new styles and give you the opportunity to pre-order prior to production runs. To pre-order please click on the 'Order Now' button after selecting your size and fabric. Pay for your 'Pre-order' at the check out.
You will be notified when your garment is in stock and ready to be shipped.
The shipping date is indicated above the description drop down section on the product page.
Your order can be changed, or cancelled for a full refund by contacting us at email@example.com
We are happy to assist with size changes for 'Pre-Order' items if needed. If you are Auckland-based we recommend visiting our workroom in person to view the range.
Payment for pre-orders is charged at the time the order is placed.
Unless otherwise noted, your order will ship on the indicated drop date on the product page.
Yes, collection is available for Auckland based customers from our Herne Bay workroom. Please add that you would like this option in the check out notes or email us at firstname.lastname@example.org
Exchange orders are processed as new separate orders with free shipping.
Please contact us at email@example.com to arrange an exchange.
Please return your original item(s) for a refund or credit, let us know by email which style and size you would like. We can then send you a link to our website to pre-order the new item, and we will notify you when it is ready to ship or back in stock.
If you wish to purchase the style after the 'Pre-order' has closed, simply contact us firstname.lastname@example.org We can complete a special pre-order for you and notify you when the stock is available.
Reine reserves the right to cancel styles at any point. In the rare instance of this happening we will refund you using the same form of payment.
Yes. We are happy to tailor our styles to fit you perfectly at no additional charge. We offer an appointment only custom service for Auckland based clientele at our Herne Bay Atelier. Please contact us email@example.com to make an appointment.
When purchasing a customised item you are entering into a non-refundable purchase agreement with REINE. As we are manufacturing a product at your request, in a particular style/size cut to your fit, you will be asked to agree at the fitting stage to proceed with the order. We are unable to accept cancellations or returns on bespoke items once the garment is cut in the desired fabric.
We are a direct to customer design company so do not wholesale to retailers.
Our garments are priced without retail margins.
We ship internationally and offer the same customised service by way of video call and in some cases, by sending the sample garments to try on for size.
Contact us for an international shipping quote. Please note that shipping costs paid to REINE do not include duties and taxes, which are invoiced separately at the time of delivery to your country. If you would like a duties and taxes estimate before placing your order, please contact your local customs authority.
New Zealand ground shipping transit time is 1-3 business days from our workroom in Auckland. 3-5 business days to Australia. 8-10 business days Rest of World.
Please see Shipping
We accept returns for refund of items in new, unworn condition with tags attached within 10 days of receiving your order.
Please Returns + Exchanges
Refunds are processed within 1-3 days of your return’s arrival at our workroom. You will receive a refund confirmation email once processed.