How does Reine work?

We are a completely localised business, designing, tailoring, and producing our collection pieces using traditional (old school) techniques.   We only use top quality fabrics, components and trims.  Our garments are made to the highest quality standards, with meticulous care taken in every process, and with every individual involved in the production process.  

Throughout the year, we release small curated collections of statement pieces that join our permanent styles.  We offer warm and cool climate garments all year round for the convenience of those who travel.    

With our designer's in-depth knowledge of couture pattern making and tailoring, and because one size does not fit all, we offer the service of customising our garments to the perfect fit and proportions of every individual at no extra charge.

During the design and development process, every piece is scrutinised and thoroughly wear-tested to ensure that our customers can love and enjoy our garments for years to come.  In the unlikely event that something is wrong or faulty with the garment, we will always act in good faith.

We invest a lot of time in getting to know our customers and their needs; most of whom have become great friends.   With this in mind, we do not share any information, gossip, or details about our customers as a rule.   

Where is the Reine collection produced?

Our collections are designed and manufactured entirely in New Zealand. 

Every one of our garments is pattern made and cut by hand in our workroom.

Our fabrics, trims & components are all sourced locally.   

Our entire team and all contractors are Auckland-based.

Can I find Reine in retail stockists?

We are a direct to customer design company so do not wholesale to retailers. 

For now, we have chosen to sell directly from our atelier workroom; forgoing retail 'bricks & mortar' overheads enables our garments to be priced without inflated margins. 

Our entire focus is on our customers, design and fit, quality of materials and construction of each individual garment.  

Can I try on your collection in person?

Our collection can be viewed in our Herne Bay Atelier.

If you would like to view the collection in person or require a customised garment, please make an appointment with our Studio Manager, by contacting us at  We would love to see you!

We offer the same customised service by way of video call and in some cases, by sending the sample garments to try on for size.   

How does 'Made to Measure' work?

Made to Measure garments are pieces of our collection made specifically to your proportions.    Because our garments are always cut by hand and produced individually, our Made to Measure service is at no extra charge to our customers.

We make our garments for every body and every size.

If you reside out of Auckland, the best way to get the process started is by contacting us at to set up a time to discuss the style, fabric and fit. 

We will arrange a video call with you and take your measurements, so that we can then make and send you a toile (your garment in calico fabric).   When you have received your toile garment, we have another meeting with you to look at the fit and length before we cut the finished garment.  This process works well with our overseas and out-of-Auckland customers.  In many cases, we can courier a sample to you to try on (if we have your size).

Alternatively, we can make an in person appointment to visit our Auckland atelier. 

We aim to ship custom garments within 1-3 weeks of purchase. There is no additional charge for custom fit garments.  We will inform you of the shipping date once your garment is in production.

Why only limited stock quantities?

We produce reduced units of our range to ensure that our limited edition fabric is available for 'made to measure' and customised garments. 

With limited runs we may not always have stock available. 

Please register with us so we can keep you informed of restocks and planned new release style drops.

We will not spam you with unwanted correspondence, and your personal information will not be shared in any way with other parties.

I've ordered a stock size garment and it doesn’t fit?

We can easily produce a 'Made to Measure' garment for you.

Can I return my item for a refund?

Yes, all stock and pre-order items are eligible for a full refund per our regular return policy.  Items should be returned in unworn condition with tags attached within 10 days of receiving your order. 

Original shipping charges are not refundable, and returns must be by tracked courier and at the sender’s expense.

Made to order garments can only be returned if they have not been customised to your requirements.

See Returns + Exchanges 

Can I collect my order?

Yes, collection is available for Auckland based customers from our Herne Bay atelier.   Please add that you would like this option in the check out notes or email us at 

Do put a bit of time in your schedule as we love getting to know our customers, so expect a big chat. 

I received my order and need a different size or item, how do I exchange?

Exchange orders are processed as new separate orders with free shipping.

Please contact us at to arrange an exchange.

What if the item/size I need is sold out when I want to exchange?

Please return your original item(s) for a refund or credit, and let us know via email which style and size you would like.  

We can then send you a link to our website to pre-order the new item, and we will notify you when it is ready to ship or back in stock. 

Style Cancellations

Reine reserves the right to cancel styles at any point. In the rare instance of this happening we will refund you using the same form of payment.

Can I return my customised or 'Made to Measure' item for a refund?

When purchasing a customised item you are entering into a non-refundable purchase agreement with REINE.  As we are manufacturing a product at your request, in a particular style/size cut to your fit, you will be asked to agree at the fitting stage to proceed with the order.  We are unable to accept cancellations or returns on bespoke items once the garment is cut in the desired fabric.

Do you ship internationally?

We ship internationally and offer the same customised service by way of video call and in some cases, by sending the sample garments to try on for size. 

Contact us for an international shipping quote.  Please note that shipping costs paid to REINE do not include duties and taxes, which are invoiced separately at the time of delivery to your country. If you would like a duties and taxes estimate before placing your order, please contact your local customs authority.

How long does shipping take?

New Zealand ground shipping transit time is 1-3 business days from our workroom in Auckland.  1-3 business days to Australia.  3-5 business days Rest of World.

Please see Shipping

What is your returns policy?

We accept returns for refund of stock items in new, unworn condition with tags attached within 10 days of receiving your order.

Please Returns + Exchanges 

How do I return my order?

Simply return your item(s) in the original packaging by tracked courier.  

You will be advised immediately when we have received your goods. If you have any enquiries please contact 

Please see Returns + Exchanges 

How do I send back my return?

Please see Returns + Exchanges 

What if I need to return from outside NZ?

Please see Returns + Exchanges 

When will I receive my refund?

Refunds are processed within 1-3 days of your return’s arrival at our workroom. You will receive a refund confirmation email once processed.