Where is the Reine collection produced?

Our collections are designed and manufactured entirely in New Zealand. 

Every one of our garments is pattern made and cut by hand in our workroom.

Our fabrics, trims & components are all sourced locally.   

Our entire team and all contractors are Auckland-based.

Can I try on your collection in person?

Our collection can be viewed in our Herne Bay Atelier.

If you would like to view the collection in person or require a customised garment, please make an appointment with our Studio Manager, by contacting us at hello@reine.nz.  We would love to see you!

Why only limited stock quantities?

We produce reduced units of our range to ensure that our limited edition fabric is available for 'made to order' & customised garments. 

With limited runs we may not always have stock available.  Please register with us so we can keep you informed of restocks + planned new release style drops.  We will not spam you with unwanted correspondence. 

How does 'Made to Order' work?

Made to order garments are constructed especially for you.  Once purchased, your order is put into our quick turnaround production runs.

To order please click on the 'Order Now' button after selecting your size and fabric.  Pay for your made to order garment at the check out.   

For custom fit please make an appointment to visit our Auckland workroom studio.  We aim to ship custom garments within 1-3 weeks of purchase. There is no additional charge for custom fit garments.  We will inform you of the shipping date once your garment is in production.

What if the stock size I ordered doesn’t fit?

If the new size you require isn't available or sold out, we can produce it for you as a quick turnaround 'made to order' garment.

Can I return my item for a refund?

Yes, all stock and pre-order items are eligible for a full refund per our regular return policy.  Items should be returned in unworn condition with tags attached within 10 days of receiving your order.  Original shipping charges are not refundable.  Returns must be by tracked courier and at the senders expense.

Made to order garments can only be returned if they have not been customised to your requirements.

See Returns + Exchanges 

How do 'Pre-order Drops' work?

Each season we drop new styles and give you the opportunity to pre-order prior to production runs.   To pre-order please click on the 'Order Now' button after selecting your size and fabric.  Pay for your 'Pre-order' at the check out.   

You will be notified when your garment is in stock and ready to be shipped.   

The shipping date is indicated above the description drop down section on the product page.

Can I change or cancel a 'Pre-Order'?

Your order can be changed, or cancelled for a full refund by contacting us at hello@reine.nz 

We are happy to assist with size changes for 'Pre-Order' items if needed.   If you are Auckland-based we recommend visiting our workroom in person to view the range.

When is my card be charged for 'Pre-Order' items?

Payment for pre-orders is charged at the time the order is placed.

When will my 'Pre-Order' ship?

Unless otherwise noted, your order will ship on the indicated drop date on the product page.

Can I collect my order?

Yes, collection is available for Auckland based customers from our Herne Bay workroom.  Please add that you would like this option in the check out notes or email us at hello@reine.nz 

I received my order and need a different size or item, how do I exchange?

Exchange orders are processed as new separate orders with free shipping.

Please contact us at hello@reine.nz to arrange an exchange.

What if the item/size I need is sold out when I want to exchange?

Please return your original item(s) for a refund or credit, let us know by email which style and size you would like.  We can then send you a link to our website to pre-order the new item, and we will notify you when it is ready to ship or back in stock. 

How do I purchase when 'Pre-orders' have closed?

If you wish to purchase the style after the 'Pre-order' has closed, simply contact us hello@reine.nz  We can complete a special pre-order for you and notify you when the stock is available.  

Style Cancellations

Reine reserves the right to cancel styles at any point. In the rare instance of this happening we will refund you using the same form of payment.

Do you offer a bespoke tailoring service?

Yes.  We are happy to tailor our styles to fit you perfectly at no additional charge.  We offer an appointment only custom service for Auckland based clientele at our Herne Bay Atelier.  Please contact us hello@reine.nz to make an appointment.   

Can I return my customised item for a refund?

When purchasing a customised item you are entering into a non-refundable purchase agreement with REINE.  As we are manufacturing a product at your request, in a particular style/size cut to your fit, you will be asked to agree at the fitting stage to proceed with the order.  We are unable to accept cancellations or returns on bespoke items once the garment is cut in the desired fabric.

Can I find Reine in retail stockists?

We are a direct to customer design company so do not wholesale to retailers. 

Our garments are priced without retail margins.   

Do you ship internationally?

We ship internationally and offer the same customised service by way of video call and in some cases, by sending the sample garments to try on for size. 

Contact us for an international shipping quote.  Please note that shipping costs paid to REINE do not include duties and taxes, which are invoiced separately at the time of delivery to your country. If you would like a duties and taxes estimate before placing your order, please contact your local customs authority.

How long does shipping take?

New Zealand ground shipping transit time is 1-3 business days from our workroom in Auckland.  3-5 business days to Australia.  8-10 business days Rest of World.

Please see Shipping

What is your returns policy?

We accept returns for refund of items in new, unworn condition with tags attached within 10 days of receiving your order.

Please Returns + Exchanges 

How do I return my order?

Simply return your item(s) in the original packaging by tracked courier.  

You will be advised immediately when we have received your goods. If you have any enquiries please contact hello@reine.nz 

Please see Returns + Exchanges 

How do I send back my return?

Please see Returns + Exchanges 

What if I need to return from outside NZ?

Please see Returns + Exchanges 

When will I receive my refund?

Refunds are processed within 1-3 days of your return’s arrival at our workroom. You will receive a refund confirmation email once processed.

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