How does Reine work?

We are a locally-operating New Zealand business dedicated to designing, tailoring, and producing our collection pieces using traditional techniques. Our emphasis is on creating exceptional garments made with top-quality fabrics, components, and trims. Each garment is meticulously crafted with the highest quality standards, and we take great care in every step of the production process.

We regularly introduce small, curated collections of statement pieces that complement our permanent styles. Additionally, we offer garments suitable for warm and cool climates throughout the year, catering to the convenience of frequent travellers.

Recognising that one size does not fit all, our experienced designer and team possess extensive knowledge of couture pattern making and tailoring. As a result, we provide a complimentary customisation service to ensure each garment fits perfectly, tailored to individual proportions.

Every piece undergoes thorough scrutiny and wear-testing during the design and development process. This rigorous testing ensures our customers can cherish and enjoy our garments for years to come. In the rare event of a defect or issue with the garment, we always act in good faith to address the concern.

Building strong relationships with our customers is essential to us, and many have become great friends. As a rule, we maintain strict confidentiality and never share any customer information, gossip, or details.  

Where is the Reine collection produced?

We take great pride in our collections, which are designed and manufactured entirely in New Zealand. From the initial pattern making to the final cut, each of our garments is meticulously handcrafted in our local workroom.

In our commitment to local production, we source our fabrics, trims, and components from suppliers within New Zealand. This allows us to support the local industry and maintain control over the quality and sustainability of our materials.

With our entire team, including all contractors, being based in Auckland, we solidify our unwavering dedication to the local fashion community. Through seamless collaboration, we foster an environment that nurtures creativity, craftsmanship and real relationships.

Throughout our operation, from design to manufacturing and beyond, we uphold the values of quality, authenticity, and local collaboration. Choosing our brand not only means embracing exceptional craftsmanship but also supporting the rich heritage of New Zealand's fashion industry.

Can I find Reine in retail stockists?

We are a design company that exclusively serves our customers through a direct-to-customer model, bypassing the traditional wholesale route to retailers.

At present, we have made the deliberate decision to sell our products directly from our atelier workroom. By doing so, we have eliminated the additional costs associated with operating retail stores, allowing us to offer our garments at fair prices without any inflated margins.

Our unwavering dedication lies in prioritising our customers, along with meticulous attention to design and fit. We take immense pride in ensuring the highest quality materials and craftsmanship go into the construction of each and every one of our garments.

Can I try on your collection in person?

Our collection can be viewed in our Herne Bay Atelier.

To immerse yourself in our curated collection or discuss personalised garments, we kindly request that you schedule an appointment with our Studio Manager, by contacting us at hello@reine.nz.  We would love to see you!

In addition, we extend our custom-tailored services through virtual consultations, allowing you to enjoy the same exceptional experience from the comfort of your own space. In most cases, we provide the convenience of sending sample garments for you to try on and ensure the perfect fit.  

How does 'Made to Measure' work?

Experience personalised luxury with our Made to Measure garments, meticulously crafted to your unique proportions. Unlike mass-produced items, each piece in our collection is expertly cut by hand and tailored individually, ensuring a perfect fit that flatters your body.

At Reine, we believe in inclusivity, catering to every body and every size. Our Made to Measure service comes at no extra charge to our valued customers, because we believe exceptional quality should be accessible to all.

If you're located outside of Auckland, initiating the process is as easy as contacting us at hello@reine.nz. We'll schedule a convenient time for a detailed discussion about your preferred style, fabric, and desired fit. Through a personalised video call, we'll guide you through the process of taking your measurements, enabling us to create a toile garment in calico fabric.

Once you receive the toile, we'll arrange another meeting to assess the fit and length, ensuring absolute satisfaction before proceeding to cut the final garment. This streamlined process is particularly beneficial for our overseas and out-of-Auckland clientele. In certain cases, we can even courier a sample for you to try on, provided we have your size on hand.

Alternatively, you have the option to visit our Auckland atelier for an in-person appointment, immersing yourself in the world of bespoke fashion.

We strive to deliver your custom-made garments within 1-3 weeks of purchase, aiming for promptness without compromising on craftsmanship. Rest assured, there are no additional charges for our custom fit service. We'll keep you informed of the shipping date once your garment enters production, ensuring a seamless experience from start to finish.

I've ordered a stock size garment and it doesn’t fit?

We can easily produce a 'Made to Measure' garment for you.

Can I return my item for a refund?

Yes, all stock items are eligible for a full refund per our regular return policy.  Items should be returned in unworn condition with tags attached within 10 days of receiving your order. 

If your stock item does not fit as you had hoped, you have chosen the wrong size, or you have simply changed your mind, we will gladly offer an exchange, credit, or refund.

In the event that the sizing isn't quite right for you, we are happy to offer a bespoke service. The bespoke process can be in person or virtually.

'Made to order' 'Bespoke' and 'Customised" orders are non-refundable.

When purchasing a customised item, you are entering into a non-refundable purchase agreement with REINE. As we are manufacturing a product at your request, in a particular style/size cut to your fit, you will be asked to agree at the fitting stage to proceed with the order. We are unable to accept cancellations or returns on customised items once the garment is cut in the desired fabric.

See Returns + Exchanges 

Can I collect my order?

Yes, collection is available for Auckland based customers from our Herne Bay atelier.   Please add that you would like this option in the check out notes or email us at hello@reine.nz 

Do put a bit of time in your schedule as we love getting to know our customers, so expect a big chat. 

I received my order and need a different size or item, how do I exchange?

Exchange orders are processed as new separate orders with free shipping.

Please contact us at hello@reine.nz to arrange an exchange.

What if the item/size I need is sold out when I want to exchange?

Please return your original item(s) for a refund or credit, and let us know via email which style and size you would like.  

We can then send you a link to our website to pre-order the new item, and we will notify you when it is ready to ship or back in stock. 

Style Cancellations

Reine reserves the right to cancel styles at any point. In the rare instance of this happening we will refund you using the same form of payment.

Can I return my customised or 'Made to Measure' item for a refund?

'Made to order' 'Bespoke' and 'Customised" orders are non-refundable.

When purchasing a customised item you are entering into a non-refundable purchase agreement with REINE.  As we are manufacturing a product at your request, in a particular style/size cut to your fit, you will be asked to agree at the fitting stage to proceed with the order.  We are unable to accept cancellations or returns on bespoke items once the garment is cut in the desired fabric.

In the rare event of an issue with the garment, we always act in good faith to address the concern.

Do you ship internationally?

We ship internationally and offer the same customised service by way of video call and in some cases, by sending the sample garments to try on for size. 

Contact us for an international shipping quote.  Please note that shipping costs paid to REINE do not include duties and taxes, which are invoiced separately at the time of delivery to your country. If you would like a duties and taxes estimate before placing your order, please contact your local customs authority.

How long does shipping take?

New Zealand ground shipping transit time is 1-3 business days from our workroom in Auckland.  1-3 business days to Australia.  3-5 business days Rest of World.

Please see Shipping

What is your returns policy?

We accept returns for refund of stock items in new, unworn condition with tags attached within 10 days of receiving your order.

Please Returns + Exchanges 

How do I return my order?

Simply return your item(s) in the original packaging by tracked courier.  

You will be advised immediately when we have received your goods. If you have any enquiries please contact hello@reine.nz 

Please see Returns + Exchanges 

How do I send back my return?

Please see Returns + Exchanges 

What if I need to return from outside NZ?

Please see Returns + Exchanges 

When will I receive my refund?

Refunds are processed within 1-3 days of your return’s arrival at our workroom. You will receive a refund confirmation email once processed.