Where is your clothing made?

Our collections are designed and manufactured entirely in New Zealand. 

Every one of our garments is pattern made and cut by hand.

Our fabrics, trims & components are all sourced locally.   

Our entire team and all contractors are Auckland-based.

Can I try on your range in person?

Our samples and stock can be viewed in our Herne Bay workroom studio.

If you would like to view the range in person, please make an appointment with our Studio Manager, by contacting us at hello@reine.nz.  We would love to see you!

Why only limited stock quantities?

We produce reduced units of our range to ensure that our limited edition fabric is available for pre-orders & bespoke orders. 

With limited runs we may not always have stock available.  Please register with us so we can keep you informed of restocks + planned new release style drops.  We will not spam you with unwanted correspondence. 

How do 'Pre-order Drops' work?

Each season we drop new styles and give you the opportunity to pre-order prior to production runs.   To pre-order please click on the 'Add to Cart' button after selecting your size and fabric.  Pay for your 'Pre-order' at the check out.   

You will be notified when your garment is in stock and ready to be shipped.   

The shipping date is indicated above the description drop down section on the product page.

How does 'Pre-order Only' work?

Pre-order only garments are made to order for you.  Once purchased, your order is put into our quick turnaround production runs.

To pre-order please click on the 'Add to Cart' button after selecting your size and fabric.  Pay for your 'Pre-order' at the check out.   

The shipping date will be within 2 - 4 weeks of purchase.  We will inform you of the shipping date once your garment is in production.

Can I change or cancel a 'Pre-Order'?

Your order can be changed, or cancelled for a full refund by contacting us at hello@reine.nz 

We are happy to assist with size changes for 'Pre-Order' items if needed.   If you are Auckland-based we recommend visiting our workroom in person to view the range.

What if the size I ordered doesn’t fit?

We typically produce a small amount of extra units to facilitate size exchanges. Feel free to contact us at hello@reine.nz for sizing assistance before placing your order.  If the new size you require isn't available or sold out, we can produce it for you as a quick turnaround pre-order.

Can I return my item for a refund?

Yes, all stock and pre-order items are eligible for a full refund per our regular return policy. Items should be returned in unworn condition with tags attached within 10 days of receiving your order.  Original shipping charges are not refundable.  Returns must be by tracked courier and at the senders expense.

See Returns + Exchanges 

When is my card be charged for 'Pre-Order' items?

Payment for pre-orders is charged at the time the order is placed.

When will my 'Pre-Order' ship?

Unless otherwise noted, your order will ship on the indicated drop date on the product page.

Can I collect my order?

Yes, collection is available for Auckland based customers from our Herne Bay workroom.  Please add that you would like this option in the check out notes or email us at hello@reine.nz 

I received my order and need a different size or item, how do I exchange?

Exchange orders are processed as new separate orders with free shipping.

Please return your original item(s) for a refund, and visit www.reine.nz to order your replacement. When submitting your replacement order, please place the note “EXCHANGE” with your original order number to receive a shipping refund.

What if the item/size I need is sold out when I want to exchange?

Please return your original item(s) for a refund or credit, let us know by email which style and size you would like.  We can then send you a link to our website to pre-order the new item, and we will notify you when it is ready to ship or back in stock. 

How do I purchase when 'Pre-orders' have closed?

If you wish to purchase the style after the 'Pre-order' has closed, simply contact us hello@reine.nz  We can complete a special pre-order for you and notify you when the stock is available.  

Style Cancellations

Reine reserves the right to cancel styles at any point. In the rare instance of this happening we will refund you using the same form of payment.

Do you offer a bespoke tailoring service?

Yes. We are happy to tailor our styles to fit you perfectly.  We offer an appointment only bespoke service for Auckland based clientele at our Herne Bay workroom studio.  Please contact us hello@reine.nz and we will be happy to help.   

Can I return my bespoke item for a refund?

When purchasing a bespoke item you are entering into a non-refundable purchase agreement with REINE.  As we are manufacturing a product at your request, in a particular style/size cut to your fit, you will be asked to agree at the fitting stage to proceed with the order.  We are unable to accept cancellations or returns on bespoke items once the garment is cut in the desired fabric.

Can I find Reine in retail stockists?

We are a direct to customer design company so do not wholesale to retailers. 

Our garments are priced without retail margins.   

Do you ship internationally?

We ship internationally at the rate of $NZD55.00. Please note that shipping costs paid to REINE do not include duties and taxes, which are invoiced separately at the time of delivery to your country. If you would like a duties and taxes estimate before placing your order, please contact your local customs authority.

How long does shipping take?

New Zealand ground shipping transit time is 1-3 business days from our workroom in Auckland.  3-5 business days to Australia.  8-10 business days Rest of World.

Please see Shipping

What is your returns policy?

We accept returns for refund of items in new, unworn condition with tags attached within 10 days of receiving your order.

Please Returns + Exchanges 

How do I return my order?

Simply return your item(s) in the original packaging by tracked courier.  

You will be advised immediately when we have received your goods. If you have any enquiries please contact hello@reine.nz 

Please see Returns + Exchanges 

How do I send back my return?

Please see Returns + Exchanges 

What if I need to return from outside NZ?

Please see Returns + Exchanges 

When will I receive my refund?

Refunds are processed within 1-3 days of your return’s arrival at our workroom. You will receive a refund confirmation email once processed.

Stay Informed
We don’t want you miss out. Please register with us so we can keep you informed of restocks + planned new release style drops.
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